Sen. Charles J. Fuschillo, Jr., R-Merrick and Department of Motor Vehicles (DMV) Commissioner Barbara Fiala recently toured the Massapequa DMV office.
Fuschillo and Fiala viewed many of the new customer service upgrades that DMV is undertaking at the Massapequa office and offices throughout the state. New kiosks were installed where customers can perform simple transactions, such as renewing their license or registration, without having to wait online. New floating customer service representatives are also available to help answer questions, expedite customer service, and in some cases use smart tablets to process simple transactions.
Additionally, the Massapequa DMV office now holds extended hours to make it more convenient for customers to access DMV services. The Massapequa DMV office is open from 8 a.m. to 6 p.m., Monday through Friday.
Fuschillo also viewed the new New York State driver’s licenses which are currently being issued. According to DMV, the new driver’s licenses contain more than 30 security features, including laser engraved photos and personal data which make them resistant to counterfeiting and tampering. Additionally, driver’s licenses issue to individuals who are under age 21 will be vertical, not horizontal, making them much easier to spot.